On Incident form SLAs are not displayed

[naaani]

when i am Create An Incident as any user ITIL/user

observe that once incident created with all mandatory fields click on Tab Task SLAs

when i observe that Task SLA tab is empty.

expected:

On Task SLAs tab, SLAs should be visible to the user.

[naaani]

Hello,

i checked everything same thing in test but their its working fine but dev environment its not working

[Harsh Vardhan]

might be possible while submitting the form it did not fulfill the start condition. have you tried to give only with one condition? (eg: active is true) then submit the form and check if sla has attached or not

[naaani]

i found some difference in dev

this is test

i go to personalize list their i couldn't found the SLA defination How to add that one.

[Ulrich Jugl]

Nani, don't get me wrong, but pls could you answer our questions so we can help you? The question if you tested with easier start conditions, or the question if the incident fulfilled the start conditions you posted, are still open! The list layout has nothing to do if the SLA gets triggered.

[naaani]

incident fulfilled the start conditions