On incident form: when user with VIP = true is selected as caller in the incident, then addFielMessage to Caller field saying “This user is VIP”. Remove the message if Caller is changed then to empty or not VIP

[Emmanuel26]

On incident form: when user with VIP = true is selected as caller in the incident, then addFielMessage to Caller field saying “This user is VIP”. Remove the message if Caller is changed then to empty or not VIP

[Upender Kumar]

you can create onLoad client script and if caller is VIP you can write script

[Ankur Bawiskar · Accepted solution]

@Emmanuel 

update as this and check once

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}

	g_form.hideFieldMsg('caller_id');
	//Type appropriate comment here, and begin script below
	g_form.getReference('caller_id', function(gr) {
		if (gr.vip.toString() == 'true') {
			g_form.showFieldMsg('caller_id', 'caller is VIP', 'info');
		}
	});
}

Regards
Ankur