On the Service Portal, addInfoMessage disappears too quickly...

[Alex Macdonel]

We've received complains that whenever we do an addInfoMessage on the portal, the message disappears too quickly. For example, after submitting a request:

Is there an quick and easy way to extend the delay before it the message disappears?

[xiaix]

So I had an opposite need, where the notifications had to disappear after 1 second (they were sticking around too long).

Poking around in /scripts/js_includes_sp.jsx I found that I could do this within the Client Script of a Service Portal Widget:

spUtil.addInfoMessage("TEST");
$rootScope.$broadcast("$$uiNotification", {type: "info", message: "message"});
$scope.f_flushMessages = function() {
	$timeout(function(){
		$rootScope.$broadcast("$$uiNotification.dismiss");
	},1000);
};
$scope.f_flushMessages();

So, something to note... I went this route because the widget was in a scoped application, and you cannot use gs.flushMessages() in a scoped app!

Note: spUtil.addInfoMessage('message') is simply a shortcut for $rootScope.$broadcast("$$uiNotification", {type: "info", message: "message"});

Anyway... in my Server Side widget code, use a lot of gs.addInfoMessage() calls, but I do this to clear them quickly:

Client Script example

$scope.f_flushMessages = function() {
	$timeout(function(){
		$rootScope.$broadcast("$$uiNotification.dismiss");
	},1000);
};

$scope.someFunctionThatCallsServerCode = function() {
	c.server.update().then(function(response) {
		$scope.f_flushMessages();
	});
};

Server Script example:

(function() {
	if (input)
		gs.addInfoMessage("Hey, I updated!");
})();

[Dominik H]

There is SN KB on this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713722

system property 'glide.service-portal.notification_timeout.seconds' controls it and accessibility settings