onChange Catalog client script - setDisplay() is not working in service portal

[alekhyan]

Hi Everyone,

I have a onChange client script which contains setDisplay() to display "XXX" of type "Select Box" field. This is working in normal view but it is not working in Service portal.

I have used setVisible() method instead, then it is partially working in service portal. But issue is, I am unable to add options to that "XXX" through this onChange Client script when I use setVisible().

Now, please let me know that setDisplay() will work service portal(AM NOT USING VARIABLESET). If no, Please let me know if there is any workaround.

Thanks,

Alekhya N

[snehabinani26]

HI Alekhya,

For catalog client scripts to work in Service Portal, you have to change the UI Type to   Both.

[alekhyan]

Hi Sneha,

Thanks for your reply..!

Yes, I have given UI type BOTH.

Thanks,

Alekhya N

[vinitha3]

Hi,

Big Big problem!!!---service portal

ServiceNow KB: Service Portal: Variable set not hidden with g_form.setDisplay() function in a Catalo...

Check these two articles.

Try to use setvisible or change it into catalog UI policy.

Thanks,

Vinitha.K

[alekhyan]

Hi Vinitha,

Thank you..!

I have used setVisible() and No luck .

I cannot use Catalog UI policy because I have another conflicts there many conditions to be followed so I should use script.

Thanks,

Alekhya N