onChange Cient Script causing "Match not found, reset to original" error

[Abbottronix]

I've created the following onChange client script to automatically set the Caller Id and custom Company field on incidents. 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

	g_form.getReference('u_requestor', setContact);
	}

	function setContact(requestor) {
		if (requestor && requestor.company != '')
			g_form.setValue('caller_id', requestor.name);
			g_form.setValue('u_company', requestor.company);
	}

When I try to submit a new incident it gives me the error "Invalid update" and "Match not found, reset to original". When I try to change the company of an existing incident and then update the incident, my update to the company field isn't saved. 

[Sandeep Rajput]

@Abbottronix Caller_id is a reference field and it expects a sys_id. Change your script as follows.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

	g_form.getReference('u_requestor', setContact);
	}

	function setContact(requestor) {
		if (requestor && requestor.company != '')
			g_form.setValue('caller_id', requestor);
			g_form.setValue('u_company', requestor.company);
	}

Hope this helps.

[Abbottronix]

Hi Sandeep,

When I make this change, the Affected Contact (called_id) field no longer gets autofilled. It stops being mandatory, as though it had been filled, but there's nothing actually in the field.

[Sandeep Rajput]

@Abbottronix Try the following version.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

	g_form.getReference('u_requestor', setContact);
	}

	function setContact(requestor) {
		if (requestor && requestor.company != '')
			g_form.setValue('caller_id', requestor,requestor.name);
			g_form.setValue('u_company', requestor.company);
	}

This time it should work.

[Abbottronix]

Hi Sandeep,

The field is now autofilling as hoped, but now the original problem has returned: