onChange Client Script does not create a popup

[nebula]

Hey everyone,

I have a service catalog item where I created a new Yes/No field called "Have you tried the "Forget Your Password" option on the SF Login Site?" If the user selects "No" then a popup should display with directions.

I created an onChange client script and it does not do anything. I've confirmed that Active and Global are checked, the UI type is All, it's in the sc_cat_item table, type is onChange, and the script is below. What could I be missing?

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

//User selects NO, this is the message they see
if (newValue === 'have_you_tried_the_forget_your_password_option_on_the_sf_login_site' == NO){
alert(getMessage('Please use the password reset from the SF Login Site before submitting this request.'));
}

}

Thank you!

[Sagar Pagar]

Hi @nebula,

Try this updated scripts -

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}

	//User selects NO, this is the message they see
	if (newValue == "NO") // add correct value no/ NO { 
		alert(getMessage('Please use the password reset from the SF Login Site before submitting this request.'));
}

}

Thanks,

Sagar Pagar

[nebula]

Unfortunately, it did not work. 

To confirm, (and should have mentioned in the original post), I have checked my browser's pop-ups so I know it cannot be that.

[Sagar Pagar]

Hi,

Make sure you have selected the correct field/variable in field on catalog client scripts form.

Thanks,

Sagar Pagar

[nebula]

Good catch - I have the Field Name as --None--.  Is there a generic option to select for that field since I had created the variable? I'm trying to understand the Field name function but am having trouble finding online resources.