onChange Client Script not working on Form.

[jasonjones]

Creating a form with an independent Application and I'm getting the following error.

I have the following onChange client script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

//Type appropriate comment here, and begin script below...
var gr = new GlideRecord('sys_user');

if (gr.get(newValue)) {
g_form.setValue('u_email_address', gr.email);
// g_form.setValue('u_sec_email_address', gr.u_email);
}
}

I have also gone and created under the sys_properties.list  a new 

What am I missing?  Obviously, I have other forms that work when the application is Global.  I have also toggled the "Isolate script" without success. 

Thanks.

Jason

[Steven Parker]

Best practice is to avoid using GlideRecord in a client script.  I would suggest using a Callback script to accomplish this if the field you working off of is a Reference Field.

Here is one we use to load the initials, department, and user_id for a person chosen in the reference field Requested For:

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }

   	var requestedfor = g_form.getReference('requested_for', getInitials);  //Callback function is getInitials this allows the browser to continue to run through the script.  
  
  function getInitials(requestedfor) {  
   if(requestedfor)
            g_form.setValue('requested_for_initials', requestedfor.u_initials);
	        g_form.setValue('requested_for_department', requestedfor.department);
	        g_form.setValue('requested_for_userid', requestedfor.user_name);
}

   
}

[jasonjones]

Thanks Steven,

Does the following look correct? The commented out below if for comparison and will be deleted if correct.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

var requestedfor = g_form.getReference('caller_id', getDetails); //Callback

function getDetails(callerid) {
if (callerid)
g_form.setValue('u_email_address', gr.email);
g_form.setValue('u_x_ucid', gr.u_ucid);
}

//Type appropriate comment here, and begin script below...
//var gr = new GlideRecord('sys_user');

//if (gr.get(newValue)) {
// g_form.setValue('u_email_address', gr.email);
// g_form.setValue('u_sec_email_address', gr.u_email);

}

[jasonjones]

Well, it didn't error out, but also didn't load any information. 

Jason

[Prateek kumar · Accepted solution]

Try this

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

var requestedfor = g_form.getReference('caller_id', getDetails); //Callback

function getDetails(requestedfor) {
if (requestedfor)
g_form.setValue('u_email_address', requestedfor.email);
g_form.setValue('u_x_ucid', requestedfor.u_ucid);
}



//Type appropriate comment here, and begin script below...
//var gr = new GlideRecord('sys_user');

//if (gr.get(newValue)) {
// g_form.setValue('u_email_address', gr.email);
// g_form.setValue('u_sec_email_address', gr.u_email);

}