One of the user is not able to see the Microsoft Teams chart beside caller field in incident form

Srinivasu2
Tera Contributor

‎10-24-2024 09:41 AM

Hi Community,

 

One of the user is not able to see the Microsoft Teams chart ui action button beside caller field in incident form

 

please check the below screenshot where can we see Teams chart button

 

Srinivasu2_0-1729787616250.png

 

Below is the existing UI Action script, please check the below script & advise what can restrict the user to see Teams chart button

 

Srinivasu2_1-1729787712316.png

 

 

Thanks,

Srinivasu Sagiraju

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3 REPLIES 3

Aman Verma2
Tera Contributor

‎10-24-2024 10:00 AM

Please check the attributes added for the Caller field.

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Srinivasu2
Tera Contributor
In response to Aman Verma2

‎10-24-2024 11:25 AM

Hi @Aman Verma2 ,

 

The below Attributes are added for the Caller field, Please check & advise

 

Srinivasu2_0-1729794230399.png

 

Thanks,

Srinivasu

 

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Srinivasu2
Tera Contributor
In response to Srinivasu2

‎10-28-2024 03:56 AM

Hi @Aman Verma2 ,

 

Could you please advise on the above issue

 

Thanks & Regards,

Srinivasu Sagiraju

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