One of the user is not able to see the Microsoft Teams icon beside caller field in incident form

Srinivasu2
Tera Contributor

‎10-28-2024 02:19 AM

Hi Community,

 

One of the user is not able to see the Microsoft Teams icon UI action button beside caller field in incident form

 

Please check the below screenshot where can we see Teams chart button

 

Srinivasu2_1-1730107018679.png

 

Below is the existing UI Action script, please check the below script & advise what can restrict the user to see Teams chart button

 

Srinivasu2_3-1730107114359.png

 

The below Attributes are added for the Caller field, Please check & advise

Srinivasu2_4-1730107151242.png

 

 

Thanks & Regards,

Srinivasu Sagiraju

 

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