One particular assignment group is not showing in the Group Hierarchy of assignment group field in incident?

[Abhimanyu Bansa]

We have one assignment group that is not coming in the group hierarchy. when ever i am trying to search it simply not coming in the INCIDENT while it is coming in the Change.

The Assignment group has no role also there we didn't write any ui policy, Client script, business rule for hiding it.

Could anyone advice me why this assignment group is not coming?

PFA screen shot.

Thanks in Advance.

[Abhimanyu Bansa · Accepted solution]

Hi All,I find the solution and cause for the issue. Thank you for all your support.
here is the cause for the issue.

The assignment_group field has an advanced reference qualifier configured:

javascript:'active=true^' +getGroupType()

This will be applied to results on Task records and tables extending it, for example Change Request.

but there was an override reference qualifier configured for incident table:

javascript:'active=true^name!=SAP Systems Support^' +getGroupType() (Due to this it was creating issue)

So, this different filter will be applied for Assignment Group results on the Incident table

Thanks & Regards,
Abhimanyu