onload catalog client script g_form.getReference in Portal not working

[dilini]

Hi, Following unload script is not working on new Portal. I tried to use GlidAjex and realized GlideAjex is not supporting portal too. does getRefrence also not support portal??

function onLoad() {
//Type appropriate comment here, and begin script below
var supervisorRef = g_form.getReference('bulkmail_supervisor_name', popSupervisorInfo);

function popSupervisorInfo(supervisorRef) {
if (supervisorRef.phone) {
g_form.setValue('bulkmail_supervisor_phone', supervisorRef.phone);
}
}

Thank you!

Dilini

[Mark Stanger]

Looks like you're missing a closing bracket.  Can you try this?

function onLoad() {
    //Type appropriate comment here, and begin script below
    var supervisorRef = g_form.getReference('bulkmail_supervisor_name', popSupervisorInfo);
}

function popSupervisorInfo(supervisorRef) {
    if (supervisorRef.phone) {
        g_form.setValue('bulkmail_supervisor_phone', supervisorRef.phone);
    }
}

[dilini]

I added the missing a closing bracket. But, still not working. I am not sure gerReference work in portal.

[Mark Stanger]

It should work.  I assume 'bulkmail_supervisor_name' is a reference field referencing the 'sys_user' table?  What do you see if you add some alerts in like this?

function onLoad() {
alert('Running');
    //Type appropriate comment here, and begin script below
    var supervisorRef = g_form.getReference('bulkmail_supervisor_name', popSupervisorInfo);
}

function popSupervisorInfo(supervisorRef) {
alert('Hit callback ' + supervisorRef.name);
    if (supervisorRef.phone) {
alert('Found phone');
        g_form.setValue('bulkmail_supervisor_phone', supervisorRef.phone);
    }
}

[Mark Stanger]

Maybe 'getReference' doesn't work in the portal.  You can use GlideRecord instead.

function onLoad() {
    // Query for the supervisor
    var supervisorRef = new GlideRecord('sys_user');
    supervisorRef.addQuery('sys_id', g_form.getValue('bulkmail_supervisor_name'));
    supervisorRef.query(popSupervisorInfo);
}

function popSupervisorInfo(supervisorRef) {
    if (supervisorRef.next()) {
        if (supervisorRef.phone) {
            g_form.setValue('bulkmail_supervisor_phone', supervisorRef.phone);
        }
    }
}