onload catalog client script g_form.getReference in Portal not working

[dilini]

Hi, Following unload script is not working on new Portal. I tried to use GlidAjex and realized GlideAjex is not supporting portal too. does getRefrence also not support portal??

function onLoad() {
//Type appropriate comment here, and begin script below
var supervisorRef = g_form.getReference('bulkmail_supervisor_name', popSupervisorInfo);

function popSupervisorInfo(supervisorRef) {
if (supervisorRef.phone) {
g_form.setValue('bulkmail_supervisor_phone', supervisorRef.phone);
}
}

Thank you!

Dilini

[dilini]

Hi Mark,

above code doesn't work too.

YES, 'bulkmail_supervisor_name' is reference in a catalog item and  field referring 'sys_user' table. 

[Mark Stanger]

Try changing it to an 'onChange' script on the 'bulkmail_supervisor_name' field.

[dilini]

onChance doesn't work too.

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

//Type appropriate comment here, and begin script below
supervisorPhone = g_form.getReference('bulkmail_supervisor_name', populate_phone);
}

function populate_phone(supervisorPhone) {
if (supervisorPhone.phone) {
g_form.setValue('bulkmail_supervisor_phone', supervisorPhone.phone);
}
}

[Ankur Bawiskar]

Hi Dilini,

g_form.getReference with callback should work fine in portal as well.

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[SanjivMeher]

Can you add some alerts and try

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

alert('manager sys_id '+g_form.getValue('bulkmail_supervisor_name'));
//Type appropriate comment here, and begin script below
supervisorPhone = g_form.getReference('bulkmail_supervisor_name', populate_phone);
}

function populate_phone(supervisorPhone) {

alert('manager phone '+supervisorPhone.phone);
if (supervisorPhone.phone) {
g_form.setValue('bulkmail_supervisor_phone', supervisorPhone.phone);
}
}