Only current Assignment Group should have access to update Assignment Group field on Incident form

Bargavi · ‎10-17-2018

Only current Assignment Groups should have access to update Assignment Group field on Incident form.

Please help! I tried business rule but able to select groups which the user is member of but unable to restrict group change if user is not member of group.

Suppose: Incident 123 is assigned to Network group only users from Network must be able to update assignment group of Incident. For all other users there must be an error message.

Thanks in advance!

SanjivMeher · ‎10-17-2018

Build you ACL condition as

Ok...You will have to write script in the ACL as below

answer = false;

if (current.assignment_group!='' && (gs.getuser().isMemberOf(current.assignment_group.toString()) || gs.getuser().isMemberOf('ServiceDesk') || gs.getuser().isMemberOf('Network')))

{

answer = true;

}

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View solution in original post

Bargavi · ‎10-17-2018

Please find the attachment.

Bargavi · ‎10-17-2018

How can I open the field for two other groups a same time?

If the current user is member of Service Desk and Network the field must be open along with his groups.

thanks!

harishdasari · ‎10-17-2018

Are you checking trying to impersonate some user or you are checking using your account ?

Because for admin's ACl's will override.

checking impersonating ITIL user.

Bargavi · ‎10-17-2018

Sorry it is working now..

how to make same field editable to users from Service Desk and Network ?

Thanks,

Bargavi · ‎10-17-2018

How can I open the field for two other groups a same time?

If the current user is member of Service Desk and Network the field must be open along with his groups.

thanks!