Only Display Two Assignment Groups as Choices on A Form

[richelle_pivec]

For my Assignment Group fields (on the Standard Proposal Form) I'd like to only allow two Assignment Groups to be chosen (Change Management and Change Management Admin). I first tried to a Write ACL that only allowed Admin to write on the field. I also needed a Read ACL that allowed ITIL to read the field. This did not work as the ITIL users can still pick from the list and see all of the Assignment Groups.

I can't modify the dictionary definition on the field as it is the Assignment Group field off of the Task form and used throughout the Instance.

I do have a client script that auto-populates the field (On Load) with the Change Management Assignment Group, but I don't want anyone to be able to change it to anything but Change Management Admin.

Any thoughts on how I can restrict it to just the two groups?

thanks,

Richelle

[Chuck Tomasi]

Hi Richelle,

What you need is a reference qualifier on that field.

http://wiki.servicenow.com/index.php?title=Reference_Qualifiers

This can be as simple as adding a filter:

Name | is | Change Management OR

Name | is | Change Management Admin

No scripting needed.

Let me know if you need additional details.

[richelle_pivec]

I did try that and it didn't work since the field itself is the Assignment Group field on the Task form and effects all Assignment Group fields on all of the forms it is used on.

I guess I could make a custom Assignment Group field for just the Standard Change Proposal form, but then I'd have to figure out how the original Assignment Group field is generating the Approval Records. I'll see if I can figure that route out.

thanks,

Richelle

[Chuck Tomasi]

Hi Richelle,

No need for a customer assignment group field. That gets you in to all sort of other sticky situations (especially around reporting.) You will have to look in to using a dictionary override then. I don't know if the scriptless solution is available in that situation however.

Step 1: Make a note of the sys_ids for the two groups you want.

Step 2: Configure the dictionary entry for that field

Step 3: Create a dictionary override. Set the table to your appropriate table (eg incident) and check the reference qualifier box

Step 4: Add this to the reference qualifier

javascript:'sys_idIN(sysID1,sysID2)

Where sysID1 and sysID2 are the two groups you noted.

http://wiki.servicenow.com/index.php?title=Reference_Qualifiers

[Chuck Tomasi]

FYI - we'll be talking about Reference Qualifiers on the next episode of TechNow on March 16. I owe you a "thank you" as I forgot to add dictionary overrides to my list of things to talk about.