onSubmit Catalog Client Script and GlideAjax is Not Working on Service Portal

[SNOW User8]

Hi All,

I am having an onSubmit Catalog Client Script on Service portal to prevent it from Submitting without Subcategory2 value, But it is not working.

And also I have tried the same using GlideAjax, that is also failing...

Please find my code below,

Title: Catalog Client Script

function onSubmit() {

function onSubmit() {

    //Type appropriate comment here, and begin script below

  var form = typeof g_sc_form != "undefined" ? g_sc_form : g_form;

  var subCat1Value = g_form.getValue('u_subcategory');

  var subCat2Value = form.getValue('u_subcategory_2');

  var gp = new GlideRecord('sys_choice');      

  gp.addQuery('name', 'change_request');      

  gp.addQuery('dependent_value', subCat1Value);      

  gp.addQuery('element', 'u_subcategory_2');      

  gp.addQuery('inactive', 'false');      

  gp.query(function(gp) {  

  if(!gp.hasNext()){

        return true;

  }

      if(gp.hasNext() && subCat2Value == 'none'){

  alert('Please select atleast one value from Subcagtegory 2');

  return false;       // The code automatically get submitted without a Subcategory2 value after getting above mentioned alert

  }

  } );

}

  }

  } );

}

Can anyone help me..

Thanks In advance.

[reginabautista]

Hi is the UI type set to 'Both'? If you're using Istanbul you need to set it to below, otherwise set it to 'Both'.

[balaji_charapal]

By seeing the code i can see on small mistake, marked in Bold.

function onSubmit() {

    //Type appropriate comment here, and begin script below

  var form = typeof g_sc_form != "undefined" ? g_sc_form : g_form;

  var subCat1Value = g_form.getValue('u_subcategory');

  var subCat2Value = g_form.getValue('u_subcategory_2');

  var gp = new GlideRecord('sys_choice');    

  gp.addQuery('name', 'change_request');    

  gp.addQuery('dependent_value', subCat1Value);    

  gp.addQuery('element', 'u_subcategory_2');    

  gp.addQuery('inactive', 'false');    

  gp.query(function(gp) {

  if(!gp.hasNext()){

        return true;

  }

      if(gp.hasNext() && subCat2Value == 'none'){

  alert('Please select atleast one value from Subcagtegory 2');

  return false;       // The code automatically get submitted without a Subcategory2 value after getting above mentioned alert

  }

  } );

}

  }

  } );

}

[SNOW User8]

Hi Regina Bautista,

Thanks for your response,

Yeah, I am using Istanbul and The UI type is set to Both only,

[Midhun1]

Hi Silva,

Use Synchronous Glide Ajax it will work.

Synchronous glide Ajax:

http://wiki.servicenow.com/index.php?title=GlideAjax#gsc.tab=0

go to 2.1.2