Properly configure a 24/7 Schedule Entry

[Harry Campbell2]

Hello All,

We have a 24/7 schedule entry that is configured as All Day - Repeats Daily:

I do not believe this is the best/correct way to configure this, any SLA definitions that use this schedule all have an extremely long running time:

What is the best way to configure a 24x7 schedule properly?

Many Thankp

Harry

[Alikutty A]

Hi Harry,

There is OOB schedule for 24x7, Please use it for your purpose. Go To schedules module or use the URL

https://instance_name.service-now.com/nav_to.do?uri=cmn_schedule.do?sys_id=38fa64edc0a8016400f4a5724...

Replace instance name with yours and you can access it

Thanks

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[Harry Campbell2]

Unfortunately that gives me a record not found. I have checked the deleted records using the sys_id and it isn't finding anything.

[Alikutty A · Accepted solution]

Here is a sample screenshot of it, You can also get it from an oob developer instance.

Also try to navigate to System Scheduler -> Schedules and see if it exist.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[Harry Campbell2]

Mine was configured exactly the same but with different dates.

I changed the dates to what is in your screenshot - and it works!

Many Thanks