OnSubmit Page Redirect using GlideNavigation

[Austen Harriso1]

Been trying to get an onSubmit script for a catalog item to work where the user is redirected to the home page after submitting the record. We recently created a record producer for a new table, and the user is defaulted to the standard portal ticket form. We would like to instead redirect the user to our homepage (/sp) and have created an onSubmit client script utilizing the GlideNavigation API class. However, even with the script, the user is still defaulted to the ticket form. I suspect it may have something to do with the Portal or the widget, but I haven't been able to verify.

Here's the code I'm using:

function onSubmit() {
   //Redirects the user to the homepage
   alert('Thank you for your feedback!');
   g_navigation.open('https://#######.service-now.com/sp','_self');
}

Does anyone know of any potential issues here? Has anyone had any luck with onSubmit redirect scripts?

Thank you!

[sachin_namjoshi · Accepted solution]

Hi,

Please see solution for redirection on below post.

Helsinki Service Portal - Record Producer Redirect

Regards,

Sachin

[Austen Harriso1]

Awesome! Modified the widget SC Catalog Item under the "issueMessage" function. Now the item redirects properly to the Portal homepage. Unfortunate that it can't be easily controlled through a client script, but I'm glad to get it working.

if(table == 'xxxxxx') {
   if (c.options.auto_redirect == "true") {
   $window.location.href = '/sp';
   return;

Thanks Sachin!