onSubmit script error: TypeError: Cannot read properties of null (reading 'hasAttribute'):

[sayan3]

Hello Everyone,
We are facing a issue that is for an existing request for a particular catalog item while we are trying to update and save the request.
we are getting below error.
onSubmit script error: TypeError: Cannot read properties of null (reading 'hasAttribute'):
function() {
saveAllSelected([ gel(id) ], [ gel(ref) ], ',', '\\', '--None--');
}

How to fix this issue?
refer screenshot
Any help would be highly appreciated.

Thanks,
Sayan Ghosh 

[Sai Kumar B]

Hi 

Uncheck the Isolate checkbox and re-test

For more info - https://community.servicenow.com/community?id=community_blog&sys_id=c5c46364dbba6b007d3e02d5ca9619cb

[sayan3]

it is already set to false.

[Hitoshi Ozawa]

Not sure if this is the cause but gel() isn't supported in service portal.

[Puneet Hegde1]

@Servicenow , @itsm users & @Sayan @Hitoshi Ozawa @Sai Kumar B ,
Does anyone have a solution for it, as I'm facing the same issue? I have checked the client script, and I don't have any on submit client script on sc_req_item table, still getting error when I tried to update the ritm record.