OOTB "Request Survey" notification triggered event (task.survey_send) but doesn't go out. Any idea?

[mohamudali]

I have a survey condition set up on SC_Request table to trigger the survey whenever request is closed complete.   I see OOTB "Request Survey" notification triggered event (task.survey_send) that supposed to gets fired but email doesn't go out. Any idea?

[Abhinay Erra · Accepted solution]

OOB the survey does not go out to same user for a specific duration. That is based on the this system property "glide.task.survey_days_wait"

[Abhinay Erra]

[mohamudali]

Thanks Abhinay for your prompt response. Let me rephrase my question, I would like to create request resolution notification that goes out whenever user compltes the request and set request state = 'close complete' and include the survey link. what is the best way to create that notification with the survey link.

Thanks

Mo

[Abhinay Erra]

Change the system property value to 0. It will send the surveys all the time