OOTB Widget not displaying in Service Portal

MBarrott
Mega Sage

This area is new to me so maybe I'm just making a simple error. 

 

I want to display a Widget within the Service Portal. 

 

I created a Custom with label variable and selected the respective widget under Type Specifications, but for some reason the Widget doesn't display anything on the Catalog Item page other than the label. 

 

Is there something else I need to enable/configure?

 

MBarrott_0-1742496457570.png

MBarrott_1-1742496475067.png

 

1 ACCEPTED SOLUTION

JohnnySnow
Kilo Sage

@MBarrott Can you please confirm if you have given access to the location? In my case the setting is controlled by my organization, check if you have a similar case.

JohnnySnow_0-1742512226724.png

 

Also make sure to go through this link, it looks like you need api keys from google and few properties in Servicenow to be set.

 

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/navigation-a...

 

Please mark it as helpful or correct if it helped you resolve the issue or worked for you

 

 

 

Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

5 REPLIES 5

Hi @JohnnySnow - I had Location enabled which was drawing confusion but I do believe our company policies are changing things on the backend.