Open Catalog Items in a New Portal Window/Tab from Employee Center

[jameskota77]

Hi Team,

Currently, when I click on a catalog item in the Employee Center, it opens within the same portal page. I would like to configure it so that when a user clicks on a catalog item, it opens in a different portal and in a new browser window or tab.

Is there a recommended approach or configuration setting in ServiceNow to achieve this? Should this be handled via UI Policies, Redirect URLs, or custom widget scripting? Any best practices or examples would be greatly appreciated.

Thanks in advance!

[Brian Lancaster · Accepted solution]

Best practice would be to stay out of the box. You would probably have to do a custom widget to get this to work. I'm not sure why you would want to redirect to a different portal. Seems overly complicated will cause technical debt. 

[Brian Lancaster · Accepted solution]

Best practice would be to stay out of the box. You would probably have to do a custom widget to get this to work. I'm not sure why you would want to redirect to a different portal. Seems overly complicated will cause technical debt. 

[jameskota77]

@Brian Lancaster 

We have created a record producer titled “Legal and Compliance”. Customers expect this specific record producer to be available and accessible on the new portal page.

[Brian Lancaster]

Record producers and catalog items can be part of multiple catalogs. If you don't was other records producers and catalog items part of the new portal you can create a new catalog and and make sure that is available in the new portal then add that catalog to any record producers or catalog items that need to be part of the new portal.

[Ankur Bawiskar · Accepted solution]

@jameskota77 

this is possible but you will have to clone the OOTB widget which renders the categories etc and then make lot of changes

This will be heavy customization and will add to your technical debt considering future upgrades.

You will also miss out any additional features which ServiceNow adds to that OOTB widget.

Please inform customer about the OOTB platform behavior and why they should stick to it.

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