Open Incident from UI Action with Parameters

[nannette]

I would like to create an Incident from a UI Action and populate two fields on the incident.

I have this code but it doesn't respond.   I have also used the GlideDilogWindow and but I can't seem to pass the values to the Incident form

function redirectToIncident()

{

      var uniqueid = current.u_caller_unique_id;

      var sysId = current.sys_id;

        var url = new GlideURL("incident.do");

              url.addParam("sysparm_caller_id", sysId);

              url.addParam("sysparm_u_caller_unique_id", uniqueid);

          var w = getTopWindow();

              w.popupOpenFocus(url.getURL(), '_blank', false, false);

      }

[Mark Stanger]

Hence the other question.   What is the field name on the incident you want to populate?   What is the field name on the user record that you want to pull over?   If you look at the link I sent you it shows how you can just continue to add on to the 'sysparm_query' parameter with whatever field/value pairs you want to populate.   If you can tell me that information I can help you get the 'var urlParams' line just right.

[nannette]

Mark, for the second value can't i just extend the param1

function redirectToIncident()

{

      var uniqueid = g_form.getValue(u_caller_unique_id);

      var sysId = g_form.getUniqueValue();

      var url = "/incident.do?sys_id=-1&sysparm_query=";

      var urlParam1 = 'caller_id=' + sysId + '&u_caller_unique_id=' + uniqueid;

      var w = getTopWindow();

      w.popupOpenFocus(url + urlParam1, '_blank', false, false);

      //window.open('incident.do?', '_blank')

            // getTopWindow().popupOpenFocus("incident.do?", "_blank", null, null, "");

      }

[Mark Stanger]

Yes, you can.   That's what the article link I sent shows.   You've got a couple syntax errors in your script.   Copy this exactly and (assuming the field names you've provided are correct) it should work...

function redirectToIncident(){

      //Get field values

      var sysID = g_form.getUniqueValue();

      var uniqueID = g_form.getValue('u_caller_unique_id');

      //Construct URL

      var url = "/incident.do?sys_id=-1&sysparm_query=";

      var urlParam = 'caller_id=' + sysID + '^u_caller_unique_id=' + uniqueID;

      //Pop open window

      var w = getTopWindow();

      w.popupOpenFocus(url + urlParam, '_blank', false, false);

}

[nannette]

This worked great with the sysid only.

Now no matter what i do i can't get the screen to pop.   I even used the %5E instead of ^ to see if that was the problem.

function redirectToIncident()

{

      var uniqueID = g_form.getValue(u_caller_unique_id);

      var sysId = g_form.getUniqueValue();

      var url = "/incident.do?sys_id=-1&sysparm_query=";

      var urlParam = 'caller_id=' + sysId   + '^u_caller_unique_id=' + uniqueID;

      var w = getTopWindow();

      w.popupOpenFocus(url + urlParam, '_blank', false, false);

      }

[Mark Stanger]

Why do you keep re-writing my code?   If you pasted it in like I sent to you it would work fine.   As it stands, you need quotes around 'u_caller_unique_id' in the first line in your function and I think it will work.