Open Incident from UI Action with Parameters

nannette · ‎07-24-2015

I would like to create an Incident from a UI Action and populate two fields on the incident.

I have this code but it doesn't respond. I have also used the GlideDilogWindow and but I can't seem to pass the values to the Incident form

function redirectToIncident()

{

var uniqueid = current.u_caller_unique_id;

var sysId = current.sys_id;

var url = new GlideURL("incident.do");

url.addParam("sysparm_caller_id", sysId);

url.addParam("sysparm_u_caller_unique_id", uniqueid);

var w = getTopWindow();

w.popupOpenFocus(url.getURL(), '_blank', false, false);

}

Mark Stanger · ‎07-24-2015

There are several ways to do this, what you're doing is a separate popup rather than a redirect. If you want to redirect you can look at the 'Create Problem' UI action for an example in the system. If you want to adjust your code so that you get a popup you could change it to something like this that uses 'sysparm_query' to populate field values as shown here...

Populating Default Values with a URL or Module - ServiceNow Guru

function redirectToIncident(){


     //Client-side get record sys_id


     var sysID = g_form.getUniqueValue();




     //Base URL for creating a new incident record and populating fields via 'sysparm_query' parameter


     var url = '/incident.do?sys_id=-1&sysparm_query=';




     //Query parameter for populating fields on the incident form.   Adjust this as needed.


     var urlParams = 'caller_id=' + sysID




     //Pop up window


     var w = getTopWindow();


     w.popupOpenFocus(url + urlParams, '_blank', false, false);


}

View solution in original post

nannette · ‎07-27-2015

Mark,

you are correct it open the window once i added the quotes.

Thanks,

Nannette