Open Incident in Service Operation Workspace instead on native view?

Tausif10
Tera Contributor

‎03-12-2025 01:29 AM 

 

How to open incidents from analytics dashboard to SOW?
Actually, when agent clicks the incident link in analytics dashboard, it should redirected to service operation workspace
instead of opening in instance (default - incident.do?) view.

 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2025 01:33 AM

Hi @Tausif10 

 

This is an out-of-the-box feature, and many other members have posted about it, . Try this

 

https://www.servicenow.com/community/cmdb-forum/redirect-to-service-operations-workspace-when-clicki...

https://www.servicenow.com/community/servicenow-impact-forum/on-click-of-dashboard-widget-record-sho...

 

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Dr. Atul G. - Learn N Grow Together
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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-12-2025 01:54 AM

@Tausif10 

There are some limitations when it comes to chart data

Data views for different data sources 

AnkurBawiskar_0-1741769677872.png

If not then share your screenshot for better understanding

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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