Open Incident in Service Operation Workspace instead on native view?

[Tausif10]

How to open incidents from analytics dashboard to SOW?
Actually, when agent clicks the incident link in analytics dashboard, it should redirected to service operation workspace
instead of opening in instance (default - incident.do?) view.

[Dr Atul - LNG]

Hi @Tausif10 

This is an out-of-the-box feature, and many other members have posted about it, . Try this

https://www.servicenow.com/community/cmdb-forum/redirect-to-service-operations-workspace-when-clicki...

https://www.servicenow.com/community/servicenow-impact-forum/on-click-of-dashboard-widget-record-sho...

[Ankur Bawiskar]

@Tausif10 

There are some limitations when it comes to chart data

Data views for different data sources 

If not then share your screenshot for better understanding

If my response helped please mark it correct and close the thread so that it benefits future readers.