on click of dashboard widget, record should open in workspace itself.

[ShraddhaMore]

Hello All,

I am working on the Custom workspace which is created from UI Builder where the Dashboard is added with widgets/reports to show the data in List view after that when widget number got clicked.

But when i am clicking in the report it is navigating me out of the workspace, where it should open the new tab in the workspace itself.

opening like this:

Should open like this :

Please help us out. Thanks in advance.

[ShraddhaMore]

Yes.

need to configure the interaction of the data visualization from the Workspace (not from the UI Builder).

e.g.

Refer to the documentation for the details - https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/par-for-workspace/concept/...

[AlexAtWork888]

Thanks for the quick reply! Two follow up questions.

1. What URL are you going to? is it the workspace url? I cannot see from your image

2. What about the simple list visualization? There isn't an interaction option from that. Do i have to create a ux record?

[DrewW]

According to the Docs here

https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/dashboards/reference/visua...

Note: This chart interaction can only open the default Now Platform list view of table records, which is currently in the Core UI. For technical reasons, it cannot open a Simple List or other Platform Analytics component. This restriction does not apply to dashboards in configurable workspaces and experiences, which use manually configured event handlers instead of chart interactions.

So it sounds like you cannot just use a dashboard you have to build something custom for your workspace.

[DrewW]

Just found this for those who did not know

https://www.servicenow.com/community/app-engine-forum/issue-with-default-workspace-dashboards-create...

Updating the plugin fixed this for me.

[AustinD]

I had the same issue with a slight variation. My workspace was navigating properly when selecting a card/chart by opening a tab within the workspace in our development instance. The same application moved to production would open in core ui when card/chart was clicked. The issue was resolved by turning off next experience (turning on UI16) in preferences, and then toggling next experience back on.