Open popup with a client script on Agent Workspace

[Boaz Benicio]

Hi guys, I need your help! I'm trying to redirect users with an Workspace UI Action, it's working in Native UI but not in Agent Workspace.
Could someone help me with it, pleeease? Here is my code:
I copied it from an native UIAction and just fit it for my business

    if (g_form.getValue('u_docintel_task') != '') {

        var taskId = g_form.getValue('u_docintel_task');

    }

    var taskName = g_form.getDisplayValue('u_docintel_task');

    alert(taskId + taskName);

    var url = new GlideURL('$docintel.do');

    url.addParam('task_id', taskId);

    url.addParam('task_name', taskName);

    var targetWindow = g_navigation.openPopup(url.getURL());

    var isViewer = g_user.hasRoleExactly('sn_docintel.viewer');

    targetWindow.sessionStorage.setItem('isViewer', isViewer);

#clientscript #agentworkspace #workspace #coding #scripting #popup

[Andrei Guimarae]

Hi @Boaz Benicio , Did you try use g_aw.openRecord ? If I understood the link you are trying to open is a record. You can do this using the method mentioned. Take a look here: https://developer.servicenow.com/dev.do#!/reference/api/rome/client/GlideAgentWorkspaceAPI It's not that complex. Hope it helps you.

Example, Add this (replace table name and id of the record you want to open) script to open record in a subtab:

g_aw.openRecord('table_name', '62826bf03710200044e0bfc8bcbe5df1');

[Markus Kraus · Accepted solution]

The "Continue problem" UI Action of the OOTB Service Operations Workspace (/nav_to.do?uri=sys_ui_action.do?sys_id=97d3a3b1eb900110e69783402a52286c):

open(...) is basically equivalent to g_navigation.openPopup

[Andrei Guimarae]

Yes. The example I gave first opens inside workspace portal in a subtab. Your example OOTB open a new URL. If it covers your needs. Great! Let me know if it helps you.

[Markus Kraus]

You're welcome 🙂

Would you mind selecting the answer as "solution" to mark the thread as "answered"?