Open Record "i" icon not working in Configurable Workspace
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10 hours ago
Hello-
Attached is an example. Not much to show since when you hit the "i" icon, nothing happens 🙂
The curious part is that for some tables it works and others it does not...so it's not a matter of records not being there, because they are. For example, we have external and internal case tables that extend to the same table and thus, use the same fields in some cases...like assignment group or account, etc. In one table, that icon works just fine and fires up the record right away. The other, you click on it and nothing happens.
I haven't been able to find a smoking gun on the difference between the 2.
Note: we are in the process of upgrading to Zurich (from Xanadu) and this is happening in our SandBox instance as we are using that as our trial instance for the upgrade. After cloning and upgrade, this is what is happening...before that it WAS working in all tables. Thus, the confusion on what happened to cause this.
Any suggestions on what could be happening and where all I should look to try and figure this out.
Thank you!
