Dashboard usage metrics

Michele O_Dell · 3 weeks ago

Is there a way to see how many people are using a dashboard under platform-analytics-workspace/dashboards?

Dr Atul G- LNG · 3 weeks ago

https://www.servicenow.com/community/performance-analytics-blog/tracking-and-reporting-on-dashboard-...

https://www.servicenow.com/community/platform-analytics-forum/platform-analytics-dashboard-usage-tra...

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AndersBGS · 3 weeks ago

Hi @Michele O_Dell and @Dr Atul G- LNG

@Dr Atul G- LNG , quite old posts which were correct before platform analytics. @Michele O_Dell , I would recommend you at looking at the OOTB functionality for platform analytics: .service-now.com/now/platform-analytics-workspace/dashboard-library which I think will provide you with what you're looking for.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

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Anders

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Michele O_Dell · 2 weeks ago

I have searched the documentation and cannot find anything related to viewing dashboard analytics at Insights on dashboards • Zurich Platform Analytics • Docs | ServiceNow

Michele O_Dell · 2 weeks ago

It appears the answer is Yes, dashboard analytics are stored in ServiceNow, but not in a way that it can be viewed or analyzed without development work outlined in a post from 2018. I would think that with ServiceNow deprecating report-based dashboards and introducing platform-analytics-workspace dashboards 2 years ago, that Yokohama would include analytics for dashboards. Maybe it will come in a future version?