Opened By is coming empty on Task form

[Jayshree2]

For many task after submission of the request through the catalog item then 'Opened By' is coming empty on Task form. And in XML its showing opened by is system  but in form its empty.

In XML its showing like this : <opened_by display_value="">system</opened_by>

Post checked  dictionary entry for the 'opened_by' field on the task table and it shows a default value set to the Sender. 

[Mark Manders]

How are they created? Are you using flow designer? Check on how the flow runs (as which user). If it runs as administrator, that may answers the 'opened by' part.

[Jayshree2]

No those are getting created using workflow , we are not using flow designer.

[Muhammad3]

We experienced the same issue, and the way we handled it is after action to get catalog variables, we then added next step to update requested item requested for fields from the catalog variable, I know its a bit of pain to loop back and update requested item but it works., I have attached the screenshot below.

[SumanthDosapati]

Hi,

Are you referring to Catalog Task (sc_task) ?

Can you share your catalog task activity configuration in workflow.

Regards,
Sumanth