opened_by on my Requests is empty - why?
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‎02-21-2018 06:13 AM
after requesting an item through the catalog the Request is showing 'Opened By' as empty. When I look at the XML there is no value captured. Digging into the dictionary shows the OOB default value is set to dynamic, Sender. I have not scripts, business rules or ui policies running on this field that would clear a value. Why would it not be working? Should I create a business rule to set the opened_by same as sys_created_by?
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Scripting and Coding
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‎02-21-2018 08:49 AM
and as far as audit - its OOB
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‎02-21-2018 06:54 AM
The Dictionary Entry for the 'opened_by' field on the Task table, should have a default value set to the Sender, which you can see in the screenshot below. Make sure it's still set that way:
Please mark this response as correct and/or helpful if it assisted you with your question.
Steven
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‎02-21-2018 06:59 AM
it is.
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‎02-21-2018 10:25 AM
@chuck_tomasi
