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opened_by on my Requests is empty - why?

paul971
Mega Expert

after requesting an item through the catalog the Request is showing 'Opened By' as empty. When I look at the XML there is no value captured. Digging into the dictionary shows the OOB default value is set to dynamic, Sender. I have not scripts, business rules or ui policies running on this field that would clear a value. Why would it not be working? Should I create a business rule to set the opened_by same as sys_created_by?

8 REPLIES 8

and as far as audit - its OOB

Steven Parker
Giga Sage

The Dictionary Entry for the 'opened_by' field on the Task table, should have a default value set to the Sender, which you can see in the screenshot below.  Make sure it's still set that way:

 

find_real_file.png


Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

it is. 

paul971
Mega Expert

@chuck_tomasi