Options to generate a delimited text file from an incident with the filed values captured in it

[Shaji T M]

Greetings!

Looking for options to generate a delimited text file from an incident or any other records with, the filed values captured in it. Also, the file should be added as an attachment in the record.

The text file should contain the values as below:

Number : INC000121

Caller: XYX

Configuration Item : ABC

Category: Application

Short Description: test

Assignment Group : Service Desk

Assignee: Test User

Thank you 

[Dr Atul G- LNG]

Hi @Shaji T M 

OOTB we can download the incident record

Any reason to download in word/ text file?

[Shaji T M]

This is the client requirement. They want to have a Generate attachment button that should create a text file and add it as attachment

[thomaskennedy]

Is the requirement for this attachment to be generated in the back only (for example, when an incident is inserted/updated), or the front only through some user action, or both?

Should the existing attachment be deleted?

Can you expand on how this file will be read or used?

The Subject says this should be done from the incident table, but the body says or any other records. Is it correct to say that you plan to do this from the incident table only?

[Shaji T M]

We are planning to have a Generate attachment button that should create a text file and add it as attachment. Users will be downloading that text file and use it some other system that will look for only delimited test file