Order Guide edit Request

[BK22]

Hi All,

I'm seeking guidance on the most effective way to modify the created Request (sc_request) on Order Guide submission. These changes should be on insert and include the following

1. References to variables from the request items to add to the table columns.

2. Predefined routing at the Request field level. Possibly an order guide script.

3. If this can be done with a flow. Is there an example that I can be pointed?

Thanks.

[Its_Azar]

Hi there @BK22 

• Loop through items to access variables (e.g., item.variablePool.<varName>) and set them on the sc_request.

• For routing, update fields like assignment group directly on current in the same script.

• Flow Designer can be used, but it has limited support for sc_request in Order Guide context—script is more flexible.

If this helps kindly accept the solution

[BK22]

Hi

Thank you for the fast reply.

Do you know of an example article using these steps??

[Pradeep Thipani · Accepted solution]

Hi @BK22 ,

Please go through below articles might help you!

https://www.servicenow.com/community/servicenow-ai-platform-articles/article-19-how-to-show-catalog-...

https://www.servicenow.com/community/servicenow-ai-platform-forum/adding-catalog-variables-to-the-li...

https://www.servicenow.com/community/developer-forum/understanding-the-catalog-item-request-flow/td-...

https://www.servicenow.com/community/developer-forum/flow-designer-for-service-catalog/m-p/2120985

https://www.servicenow.com/docs/bundle/yokohama-build-workflows/page/administer/flow-designer/task/c...

Thanks,

Pradeep