Order Guide Item State Stuck at Not Started

[ray evans]

Hi

I created an order guide and configured the sequential steps so that any software requested was placed in Lane 2 and set to trigger immediately. However, the RITM state is stuck at 'Not Started', even after all other RITMs have been marked as 'Closed Complete'.

How can I get this to progress?

[sourav1999]

The order guide item state could be stuck at Not Started due to a few reasons:

-Incorrect configuration of the order guide item

-Incorrect permissions for the order guide item

-Incorrect dependencies for the order guide item

-Incorrect access control rules for the order guide item

-The order guide item is not visible to the user

-The order guide item is not active -The order guide item is not enabled

For asking ServiceNow-related questions try this :

For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.

Link - https://nowgpt.ai/

For the ServiceNow Certified System Administrator exams try this :

https://www.udemy.com/course/servicenow-csa-admin-certification-exam-2023/?couponCode=NOW-DEVELOPER

[ray evans]

Hi

The item works fine if not part of an order guide, so it is active, visible and the user has permissions

[Cironside]

Did you ever get to the bottom of the issue? I have the same issue where the rest of the items have workflows attached but one item does not have a workflow and is stuck is "not started". Not sure why the workflow would not have generated