Facing issues while creating Custom table under Server class

[Omkar Jori]

I have created the custom child class under Server(cmdb_ci_server) table

and also added the new choice under Class(sys_class_name) field. 

By doing this.. 
I did able to update the records and the records Class field has been updated.

But I am not able to open the records in the custom table i.e. u_cmdb_ci_server_hw

As I am also able to see that the u_cmdb_ci_server_hw table itself is empty and not correctly mapped. 

Could anyone please help me to achieve the requirement.

[Manmohan K]

Hi @Omkar Jori 

You should be using CI Class Manager to create a new class in CMDB so that you are able to provide all data necessary for CMDB to function 

Please follow steps outlined in below article to create a new CI class and then check if the error you faced persists

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/configuration-management/t...

[Omkar Jori]

Hi @Manmohan K ,
Yes, I have created the class using CI Class Manager by creating a child class under Server. 
By referring the same link you have shared.

It is also showing the record count as 42 here. But records are not visible in table

[Manmohan K]

@Omkar Jori 

Can you check if there are any ACls created for the table. If not, please create Read ACLs and then check visibility of records in table

[jaheerhattiwale · Accepted solution]

@Omkar Jori Remove the choice you added in Class field. its should work. Please try.