I have a field called "Original Expected Completion Date" that is populated automatically when another field called "Expected Completion Date" is filled in by a user. I need to capture the number of days it took to populate the field by comparing the...
I'm trying to require an attachment based on a condition. I have done this in the past for other projects but it's simply not working this time. I have tried a few answers I found from the Community but absolutely nothing is working. I am in the Huma...
Hi,I have written business role in 'x_y_z'. In business rule I am calling third party application and trying to create some variable set using third party application data.I used background script tool and came to know that I am facing following issu...
Our notifications all dispaly a reference number (Example: Ref:MSG24594014) How can I remove or hide this? Thank you, Jon
Hi All, I am new to Service Portal Development so I need all your help. My requirement is, I need to create two buttons on Catalog item form. As a part of my requirement I have cloned the OOB widget(Sc- catalog Item) and added the two buttons in t...
Hi, I noticed today that in some of the approval records generated, the Approving field is coming empty in ...
Hello community, I have entered an issue where i am trying to populate a reference field with info from a lookup select box. There reference field variable is sftw_model and the lookup select box variable is sw_use. I read where if i changed the look...
Can someone please tell me how to change the image size for all catalog items in the fulfiller and in the Service Portal. We recently upgraded to Paris, and the images now look way too big on all catalog item forms (fig.1). Especially in the fulfille...
Hi there, The session timeout setting can be found in sys_properties_list.do. And there after I searched for "glide.ui.session_timeout". I have changed the value in from 30 to 2 (which counts in minutes). But after 2 minutes, I was not logged out. ...
I'm using the HTML widget as a way to display different logos depending on which company is signed into our portal. The issue I'm trying to resolve is how to actually make this dynamic so that we can use one portal and display the appropriate logo. R...
I have a flow in which I am creating a REQ/RITM/SCTASK and then trying to wait for all of the tasks on the RITM to complete. Here is the wait for condition I am trying to use: and the script: var tasks=new GlideRecord('sc_task');tasks.addQuery('requ...
Hi guys,I have created an entry for the header menu below:but for some reason it is not displaying on the menu...I have created menus before for several service portals but i couldn't figure out why this particular one is not working. Have you guys e...
All, On submission of a catalog item I have a workflow that I intend to generate a report from alm_asset and email it to the requester. I've restricted it managers in our organization and setup the report so it contains all assets where assigned_to.m...
I am trying to submit an incident on Service Portal using ATF. I understand that there is a "Service catalog in Service Portal" section in ATF steps that can do this. However, I want to submit the incident as if end user is using the tool : Open Port...
Even though the workflow has been published, not able to run the workflow as it is disabled. Please find attached screenshot for the same.
