Order guide variables are not displayed in the instance.

Samuel Rubens2
Giga Contributor

Hi guys,
I'm trying to create an order guide based on New Hire (https://dev99584.service-now.com/sp?id=sc_cat_item_guide&sys_id=6690750f4f7b4200086eeed18110c761)

It is a native orderguide, this is in all instances of dev.
My question is, where are the primary supply variables (image below) displayed in the instance?

find_real_file.png
Since a RITM is not created for this initial information, only for the section choose options (image below) a RITM is created.

find_real_file.png

How can I display these variables filled in at the beginning of the order guide?

1 ACCEPTED SOLUTION

Manoj Kumar16
Giga Guru

You need to add the variables to individual catalog items showing up in the order guide. Please use a variable set and hide the variable set when you do not want it to be displayed in the individual catalog items.

Step1. Create variable set and add the variable set to all the individual catalog items

step 2. Create a new variable named order guide in the variable set created in step 1

Step 3. Create a catalog client script to hide the variables if the order guide variable is empty

Step 4. Create a variable in order guide with the same name order guide as you have used in the variable set in step 2 and give a default value of the order guide sys_id

Step 5. Put the cascade variables check in the order guide

 

This will show up the variables only when you use the order guide, not in the individual catalog items

View solution in original post

4 REPLIES 4

Manoj Kumar16
Giga Guru

You need to add the variables to individual catalog items showing up in the order guide. Please use a variable set and hide the variable set when you do not want it to be displayed in the individual catalog items.

Step1. Create variable set and add the variable set to all the individual catalog items

step 2. Create a new variable named order guide in the variable set created in step 1

Step 3. Create a catalog client script to hide the variables if the order guide variable is empty

Step 4. Create a variable in order guide with the same name order guide as you have used in the variable set in step 2 and give a default value of the order guide sys_id

Step 5. Put the cascade variables check in the order guide

 

This will show up the variables only when you use the order guide, not in the individual catalog items

Thanks for the answer, this really seems to work!
But my doubt still persists, where are these variables going?
in case i don't do these steps you suggested, where are the values filled in there going?

They just stay in the describe needs section of the page. The first page is only for the selections and next pages are for the detailed information for the resolvers to work on giving the access for the selections made in Describe Needs section.

Can you please clarify step 4? What type of variable should this be and are you saying the variable name should be the same as the name of the "order guide" variable in the variable set created in step 2?

Thanks!