Order of Featured Content in Knowledge application and Service Portal
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ā04-25-2018 02:34 AM
Hi all,
My question is related to widget called Featured Content. In Service Now if you go to Knowledge/Homepage on the first landing page you get a row with available databases and in second row widget like:Featured Content, Most Useful, Most Used.
I was wondering if there is a way to manipulate the order of pinned articles under Featured Content ? I know how to add it to the list but additionally it would be grate to manipulate the order and have š
I assume that the same widget can be used on ServicePortal so once I will find out how to control on ServiceNow it should refer to the one on SP.
Thank you for your assistance.
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ā08-07-2018 10:25 AM
I'm running into a similar issue. Did you find a solution?
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ā09-25-2018 05:04 AM
Did you find a solution to this?
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ā02-22-2019 07:50 AM
I am also wondering the answer to this? Any solutions?
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ā11-09-2022 08:09 AM
The order is on the Publish Date.
The last Published article is shown below, the first published article is shown first.
I reordered it in my portal by retiring articles and republishing them in a specific order.
