Out of memory exception error in SNOW instance

[dipesh1]

Hi All

Pls go through this https://hi.service-now.com/kb_view_customer.do?sysparm_article=KB0539163

After going through above article , I am getting some 200 entries in "wf_command" table , I am going to clear the Events from command queue in "wf_command" table for workflows whose context   is finished/Error/cancelled .

But I cannot delete the workflows which are currently running , as It may effect some live process.

Any suggestions/comments?

[brian_quinn]

Dipesh,

Workflows in the "Executing" state should not cause the problem.   As mentioned in the KB article, if you goto the following URL and no results are returned, your instance should not be at risk for this problem.

https://<instance_name>.service-now.com/wf_command_list.do?sysparm_query=context.stateINfinished%2Cfaulted%2Ccancelled

Thanks

Brian

[dipesh1]

As the article suggest , after visiting that link , some results getting returned for me , I removed the results from that table , but the article suggests , To remove the workflows from Workflow Active Context   which the results from the link refers to.

In that case what should be ideally done.?

[brian_quinn · Accepted solution]

Dipesh,

Based on the description of the problem and the workaround listed in a previous version of the KB article you should only have to delete the records from the wf_command table that show up in the URL above.   You should not have to delete any records from the Workflow Active Contexts.  

I have also contacted the problem manager to help verify and edit the KB article as necessary.

Thanks

Brian

[dipesh1]

Thanks a Lot Brian ..