Forum Posts
How to retrieve the Survey Instance ID (sysparm_survey_instance) inside a sys_cs_field_script_valida
Hi everyone,I'm trying to build a custom field validator (sys_cs_field_script_validator) for a public Survey built using Survey Designer in ServiceNow (not Survey Lite).My goal is to access the sysparm_survey_instance parameter in order to run a ser...
Need Show % of KPI Charts along with its Volume
Hi There, I have one requirement on Performance Analytics,I have 1 KPI chart on Incident Table records and its associated Problem records Table.Now it is showing only volume of the records but now i want to show its %, how can solve it, can anybody p...
Can you please share how MTTR(between sys_created_on and resolved_at) is calculated in incident?
--> Create a field on incident form , field name : MTTRAnd field type is : Time--> When a incident is resolved , we need to caluculate the MTTR ( Mean time taken to Resolve)Suppose a incident created at 14/03/2025 11:08:00AMAnd Resolved at 14/03/2015...
Performance analytice to calculate mttr
Hi all, I need to create a dashboard which is not a big issue. But the thing is while calculating the MTTR (mean time to resolve) for incidents, the onhold time shouldn't get involved. The normal report does not have the option to include this functi...
Worknotes still being created from emails after deactivating Email Inbound Actions
We have deactivated all Email Inbound Actions/Flows for INC in our ServiceNow instance, but when we send emails with incident numbers in the subject line (e.g., "re: INC123456789"), worknotes are still being automatically added to the incidents. Is t...
How to make sections "tabbed" in form view.
How do i turn my fields in to tabs on my forms? Thank you
Service Portal Category list show all
We are wanting to show all of the categories to everyone. Some catalog items are restricted to ITIL users so the category will show 0 items. I understand why OOB will not show categories if there is 0 items to show but we want to show all of them ev...
Resolved! Cannot create an ACL, cannot leverage permissions to security_admin
Hi, I m working with SN studio in a developer hinstance, i cannot find a way to create an ACL for my Resource Data Broker, which it seems actually being blocked by an ACL. In the rgiht top corner there is no way to select a role to elevate...here ...
How to remove the Skip button from Questionnaire Activity in Playbooks?
How to remove the Skip button from Questionnaire Activity in Playbooks?
Portal Development Help - View All button
Hello Smart and Helpful People... I'm pretty terrible at Portal Development, and I don't have 4 weeks to relearn it. Could someone possibly guide me through a small change??? When our portal (employee center) loads, and someone navigates to "HR Sol...
Resolved! how to set priority value in problem
Hello Everyone,I have added new choice in the impact and priority. here my requirement is to make priority choice visible based on impact and urgency like below,Impact is 'significant'(1 ) and urgency is 'high'(1 ) then priority should 'major'(100)....
How to create cmdb_ci relationship in servicenow with parent field
Hi,In the business process table [cmdb_ci_business_processes] when i map parent but it not showing in relationship in the form. ThanksArun Manoj
Resolved! setting value in a duration type field
Hello experts, I am getting a value in seconds. example 43,200 seconds which is 12 hours.or 86400 seconds which is 1 day. I need to update 1 day or 12 hours ,i.e these type of values in the duration field of the sla definition table. Kindly help.
Store attachments in details tab in new project workspace after exporting file as pdf via docs
Hi guys,in new project workspace there is a tab in the left panel called DOCS where we have the option "Export as PDF" available. After downloading the file, I would like to see it in details tab under the attachments too so that the file remains lin...
