Hi Team, we have a requirement to generate 2 level approvals to publish KB, 1st Level is from Ownership group2nd level is from Knowledge Admin I have added the knowledge admin approval, it is working as expected. But having issue with the Notificatio...
Hello Any and All, I am looking to modify the URL Pattern in parent window using the Service Portal rather than the /now/virtual-agent/content/catalog,forms,knowledge/ Im not sure where these URL's are being passed so I can modify their destination. ...
Hi all, I need to print out the format of a date in DD/MM/YYYY format. So far I have this but it doesn't work, can someone point me in the direction of what is missing? Thanks(function runMailScript(current, template, email, email_action, event) { ...
Hi BESIDE CALLER FIELD vip icon is coming so i wanted show another icon like occ if called location starts with SH . If caller is vip then vip icon if caller location name starts with occ then occ icon is it possible?if yes how we can do
Hi everyone,I have a catalog item that includes a reference field referencing the core_company table. By default, the lookup works fine when searching by the company name, but now my client wants to be able to search by company name, company code, an...
Hi,When we are exporting the asset records as CSV file, we could find few records having ? between the numbers and letters in the asset name. Do any one have idea why it is happening and how to fix it?
CSM-Based Rate Card CalculationThis setup automates rate-based calculations between Contracts, Entitlements, and Time Worked records in Customer Service Management (CSM). The process ensures accurate tracking of agent effort and contract consumption....
Hi Team,I have a requirement to configure a notification in ServiceNow. Whenever a user or group is mentioned in the Work Notes using the format [@user/group], an email notification should be sent to the mentioned user or group, including the content...
i need solution for that i want to rearrange them for eg like here first page is my fav list but i need this on last when i try it with order it doesnot work All>ui builder>asset workspace>pageIs asset etstate>subpages i photo and i want to rearrange...
how to handle this Do not send survey if the case is having only worknotes.
Where do I go to change this NOW icon to a different icon in agent chat?
Hi All, I have a requirement from customer to use custom fonts mentioned below in Email Notifications but these fonts are not available in Service Now OOB. Could you please suggest the way to use the below given custom fonts in Service Now email noti...
Is there any article or documented solution available that explains how to associate findings from a scanned update set under the "Related" tab? Any guidance or reference would be greatly appreciated.
I have one Requirement In Work order form have one Button, If user click that button need to save all the fields from that current form.Here don't use Client option in UI ActionCurrent.update() is not capture all the fields. In that time what we can ...
Hi All, I have configured a custom workspace in UI builder. Have configured a playbook. Now I want to add that playbook in workspace. Please let me know how can I do this addition. In UI builder I tried by adding playbook component in my page. Howeve...
| User | Count |
|---|---|
| 83 | |
| 51 | |
| 19 | |
| 15 | |
| 13 |
