Hello, everyone. I'm having an issue with an implementation of a solution for my client. I have been tasked for a form to compare the company of a user on the form with another company listed on the form itself, and to make certain fields read-only ...
I'm running into an issue when designing flows.My company has 4 entities that are domain separated.So when we write our flows, we are typically using subflows to handle things like Approvals and IntegrationHub actions. So i'd like to be able to updat...
Anyone here work in an environment where if a ticket's Approval is rejected, it gets sent back to the submitter for a "rework" and resubmitting that same ticket record? Im used to just telling the user to submit a new ticket with the proper informati...
Hi All, I have a MRVS with 3 fields, Employee ID, First Name and Last Name. It gets populated from Excel attachment, I want to validate the Employee ID against sys_user table. How can I achieve it?Also, is it possible to set First name and last name ...
Hi team,Report on RITM where one task (Short Description starts with X) is Closed Complete and another task (Short Description starts with Y) is not Closed Complete I have a requirement to create a report where:A RITM has one Catalog Task whose Short...
Hi everyone, I’m looking for help with a Catalog Builder issue.I added an M2M (many-to-many) step to allow selecting Service Offerings in a Catalog Builder. The functionality works correctly for admins, but for users with the role catalog_builder_edi...
I have created some modifications like template cards in the dashboard page and i have saved it yesterday when i open the page today i am not seeing the modifications and the changes that i have did yesterday. This is not the first time i have faced ...
Hi @community The user is unable to select the ‘Notepad++ plugin – Compare’ option in the Software field within the Software Request catalog. The option appears while searching, but after selection it disappears and an error is shown. Additionally, ‘...
Hello community,Does anyone know if it's possible to not allow users to add additional checklist item or remove an existing checklist item?I have a Business Rule to load a checklist from template after a record is created, and expect the users to wor...
I want to test 'Triage and categorize ITSM incidents' AI workflow for existing production data of one month & compare results with existing manually updated fields.I did xml of incident data from Prod to test environment but unable to find how to upd...
We have a requirement from a specific group to provide a report/dashboard that displays all Active and Closed tasks. In addition, they require a weekly scheduled email report that shows all tasks from the previous week.I have configured this using da...
Hi, I am unable to find the scroll down when i enter the text in global search in "native" view in servicenow. but i can able to find the records, only thing i am unable to do the scroll down operation. this is happening in our production instance. i...
Sidebar chat includes the ability to attach files to discussions out of the box. Is there a way to disable this feature?I have tried restricting ACLs on sys_cs_collab_attachment and exploring both sidebar system properties and settings, but none have...
I am trying to complete the Associate Developer path and am stuck on the Micro Certification for Flow. I am trying to see if anyone has any tips on getting past that. I have completed everything else except for that and my CSA exam.
When I create a page in custom workspace with list template, it shows with default list. How do I populate my own list? For which I have created sys_ux_list , category and configuration for it.
