Hello Community,I’m working on a Field Service Management (FSM) implementation and ran into an issue in a customer development instance. FSM works correctly in my work instance, but in the customer instance I’m seeing the following problems: All FSM ...
Any way to get a history on what Background Scrips were ran and by whom? We need this for audit reasons.
Hi,This is my List Action Assignment, the functionality is working find but im trying add g_from.addInfoMessage('hi') but nothing is happening.How can I add info message so it will be visible to the user in List view.function onClick() { var che...
Hi,We have a requirement where we should prevent resolving a ticket if the total size of the files attached to the ticket is more than 18 MB and show a pop-up instead alerting the agent about the file size.The reason is that we attach all the attachm...
HelloIs the reporting module in ServiceNow restricted to licensed users, and If I enable non-licensed reporting module end-user group (with only view- only access to custom tables)to create reports, will it impact licensing?
Change Approvals Flow1. Peer review2. Change Manager3. Cyber,Ops,Architecture (do the following in Parallel)4.CABIn Part 3 It Creates the three separate approvals for each group and I have setup the approvals setting anyone approves or rejects. But i...
Thanks Srinu
Hi, Does anyone has experience of invoking an AI agent from a script such as script include, business rule etc ? Is there an API existing for this ?
I want to implement a condition on OOB Archive Rule where currently any email created a year ago is archived. We need to keep it dynamic and update it for 5 years. Any email created 5 years ago should be archived. But I could not find this option ava...
On my PDI instance, any outbound REST call using [sn_ws.RESTMessageV2] to my AWS APIreturns HTTP status 0.In syslog.list I see:[AP_Agent_BG] HTTP status: 0 and an empty response body.In Outbound HTTP Requests for the same transaction, the record show...
Hi All, can anyone please explain what's the main difference or capabilities between dispatched event and handled event? According documentation below both can send payload, but what is the difference that one can do and other cannot? Dispatched even...
Hello All, When all scTask closes, it automatically closes the RITM and set the "closed" and "closed_by" value on work note Activities on RITM. As shown in below pic.While in some of the RITM, it only shows 'state' and 'stage'. Due to this issue, Cl...
Hi Community, User has below concern :User Walczak, Edyta (contracted) and her entire team noticed 7 separate emails being send after an ticket is updated. Some of those emails are duplicates, some of them are Polish, some of them are English. Kindly...
Hi, When you select any Knowledge Base, a pop up appears to Apply Default Values "Do you want to populate fields with the default values for the selected knowledge base as follows?" I am setting the default values from the knowledge base to knowledge...
Hi All, I would like to take CIS HR next month but i havent completed CIS Data foundation. So, can i complete CIS HR first then take CIS data foundation in next few months?
