Preventing Assignees from Approving Their Own Changes (No Script Needed)Here’s a simple way which i proved it works for me to prevent assignees from being added as approvers to their own change requests—using just a Business Rule, with no scripting r...
Title: Multiple selection in Catalog Item variable (Maintain Item)Hi Team,I am working on a Catalog Item in ServiceNow and I need a variable where the user can select multiple options from a list of predefined values.Currently, I created the variable...
Greetings, everyone. Recently, I began getting the error message "Read operation against '<table name>' from scope 'rhino.global' has been refused due to the table's cross-scope access policy" in the apps that I'm developing, and this error message a...
1. Created a data source using asmt_metric_result2. Created to indicators, using the same data source, one is denomninator and one is numeration3. Created a formula indicator and provided the forumla that is numeration/DenominatorIn the screenshot t...
I have an scoped table and I want to add records into my scoped update set, why does the scoped update set has to be split into global update set and scoped update set to contain the records. What can I do to make the records are added to my scoped u...
Hi Community,We’re facing an issue where the Jamf Service Graph Connector is creating core_company records from employee names (e.g., “Abhishek Bathina”). These values are not present in the sys_user table — they come from Jamf fields like user/depar...
As part of our ongoing improvement plan, we are initiating a revamp of the existing integration between ServiceNow and Azure DevOps, beginning with Incident and Problem Management. The objective is to ensure that a corresponding DevOps ticket is auto...
I am making a flow in i have to add logic to check the urgency and when i created the variable Urgency , the type of urgency is lookup select box .In flow when i choose the urgency variable it is not showing me options in drop down list
Hi all,We have configured Microsoft teams integration with ServiceNow via virtual agent bot. After entering " hi " i want display all available active/published topics as dropdown list but i am getting only live agent button. Please find attachment. ...
Hi SNow experts,I am trying to figure out any way how SN could pull the availability information from calendars stored in clients' Outlook or Lotus Notes.Basically it would be great to get e.g. all the dates and times a user is 'busy' for the given m...
Hello, Everyone.Based on our investigation, we suspect that the "CMDB Health Dashboard - Correctness Score Calculation" logic, which automatically creates duplicate remediation tasks, caused the discovery source to be updated to "Unknown" by "system....
Hi Community,Good Day!There is a requirement to show custom CI classes on filter navigator.Actually some CI classes (Principal classes and others) created via CI Class Manager but these are not showing when we're searching on filter navigator. Need t...
How to restrict the payload not completely which is going from ServiceNow to third party tool , as due to some internal policies few words or characters or file path etc are not allowed in the payload , likewise we cannot completely encrypt the comp...
Hello. In the "HR Agent Workspace" when we create a New Case and select a person, we are sometimes getting the following unexpected message: "Your text query contained only common words or ambiguous wildcards, please refine your search and try again...
Can anyone point me to step-by-step instructions for configuring an email integration with MS Graph? We need inbound and outbound email so ServiceNow is able to read the email to generate tickets and also pass outbound notifications back through the ...