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Resolved! How do I change my name on Community portal.

A Simple question, seems I cannot find answer to it.   I want to change the profile name I have been using for past N years to more formal one but I cannot seem to find the place where this change needs to happen.I have checked COmmunity profile as w...

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De-duplicate task

As per the document, if IRE finds out duplication then it updates the CI instead of creating a new. "After an initial import, the Microsoft Intune device ID, connection name, and Discovery Source are populated in the Source [sys_object_source] table....

Test97 by Tera Contributor
  • 991 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to capture Email in metrics

I have a requirement to track email activity in metrics for the Case/Incident table, specifically:Manual emails sent from a recordInbound email replies with update markersAdditionally, I need to differentiate between:Internal users (agents or system ...

Mani_Mk by Tera Contributor
  • 426 Views
  • 1 replies
  • 0 helpfuls

Resolved! Clone case along with variables

I have a requirement to duplicate a customer service case along with all its variables in variable editor.Suppose a case is created and when analyst make field Private(custom field)  as true, then a duplicate case should get created and assigned to S...

Hafsa1 by Mega Sage
  • 1043 Views
  • 4 replies
  • 0 helpfuls

Resolved! Smart assessments in Privacy Management

Hi All, I have a legacy assessment and i have migrated the legacy assessment to smart assessment using the smart assessment migration toll and when i using the Assessment in the privacy management I have created the new Assessment under the assessmen...

VenkataNaru by Tera Contributor
  • 378 Views
  • 1 replies
  • 0 helpfuls

Auto - Populate survey answer

Hello I have been trying to see if its possible to auto-populate a survey questions value when the survey is inserted so when the user opens the survey a question is already filled out, Does anyone know if this is possible? I have been trying using w...

dagarson by Tera Guru
  • 1374 Views
  • 1 replies
  • 0 helpfuls