Hi All,I'm working in the Service Operational Workspace and need to customize the contact card that appears on the interaction record [as highlighted in the attached screenshot]. Currently, it displays the time, email, and phone number. I would like ...
I been working on a requirement where after a catalog item is triggered for admin to manually assign an application owner. Now if admin decides to cancel that and reassigns to a different app owner, it is stuck there, as ASK for approval core by serv...
Hi,Need a sollution for Change approval in ServicenowCurrently When a change is raised, the environment (EV) added to the affected CI list is related to the application impacted in the change. (For ex: ABC is the application impacted then the environ...
Hi,We are developing an app for the ServiceNow store. The users with 'admin' role have access to the code - scripts, business rules, studio, rest apis etc.My understanding is this - after the app is published, no one except the users with admin role ...
After Vancouver upgrade, we noticed that whenever you touch a catalog item now, say you modify a client script or a ui policy, there is an extra update included in your update set by 'system', which captures catalog item itself, even if you didn't to...
Good afternoon folks,i am creating a new Widget to help with approvals and would like to get someone insight into where i am going wrong. i created two buttons:HTML Template: <div ng-repeat="approval in data.approvals" class="sp-approval m-b-xl"><but...
I would like all edits made to the new field(eg-Test) in the Incident table to be tracked in the Activity Log, including the timestamp and the user who made the changes.
hi,Can you please share how to get the AI agents run from now assist for virtual agent? updated the now assist for virtual agent assistant's source to look for AI agent use cases as well but still not working.Working well in now assist panel.
Which source control operation is available from BOTH Studio and the Git Repository? Commit Changes Create Branch Switch Branch Stash Local Changescan u help me with this ques....
Hi team I recently upgraded my personal developer instance to the recent release Yokohama Patch 1. After the upgrade was successfully, when I tried to login to my PDI, it took me to the "Verify your identity" screen (screenshot below)My question i...
I'm encountering an issue where an encryption popup appears whenever I try to attach files using the paperclip icon. This problem occurs in some catalogs but not all.Additional Context:The affected catalogs have a mandatory attachment variable confi...
Hi:I created a Now Assist Skill that takes an incident record and creates a KB article with it via UI Action. Below is the Ui Action script. The problem is that it is not populating the short description of the article and the article body does not i...
Hi, I am trying to automated default response for the assessment question trying the below script but it is not workingtry {/***Start of Custom Code. Please write your custom logic below. */// Initialize result.value as nullresult.value = null;// Log...
In list view we'd like to have an actual duration from when the record was open until it was displayed in list view. I thought a custom calculated duration field would do the trick but I guess calculations only happen on insert/update of the record r...
I want to Integrate ServiceNow with Confluence, should Pull relevant content from Confluence and show it on Service Portal based on the search. Is that possible, please provide url for servicenow documentation if available and what plugins required t...
