I have a requirement to create an incident metric whenever there is an insert or update to an incident record. The userID in the Updated by field is saved as the value for the metric, allowing you to see who has made an update to an incident and how ...
Hello Experts,We have a requirement to set up risk assessment methodology (RAM) for risk assessment. To do that we need two factors(Level 1) under Inherent assessment, then each of those two will have some factors(Level 2) and then each of these fact...
Hi Team , can anyone please suggest best way of updates active plugins in our instance there are 116 plugins are there , how should i do all updates .please suggest better idea @Ankur Bawiskar
Hi team, We are try to creating the alm_hardware table record but we are not able to create this record.. Error like "CMDB identification error occured during creation of ci". Like this error we are facing please help me out. Thanks,Manju
Hi Team , can anyone please help me on this requiement . Ony for particular catalog item ' Snow Support ' whenever in sctask we have attached any attachment . the same to should copy to ritm . how to configure , can any one please help me . @Ankur B...
Hi team , Issue Description:We are facing an issue with the Incident Three-Strike Policy automation in ServiceNow.Currently, when the Incident state is set to On Hold and the On Hold Reason is manually updated to Strike 1, Strike 2, or Strike 3, the ...
Hi Community, Can anyone explain above scenario?Is there any order or logic which applies while evaluating this kind of scenarios?
Hi All,We have created notification on requested Item (sc_req_item) table. and it is being triggered twice at same time. What could be the reason behind this?
Hi Community,I am exploring the Microsoft Entra ID Integration for Password Reset Spoke in ServiceNow and would like to understand how it is designed to work end-to-end with Virtual Agent.The spoke provides multiple subflows (for example, password re...
HI All,We have integrated 8x8 with ServiceNow using openframe configurations. And is working as expected. But there is one problem reported by the users that the 8x8 pop up is coming for every page refresh. Is there anyone who faced this issue before...
I've created a case with ServiceNow about this issue but wanted to reach out to the community to see if they're experiencing this issue and possibly found a way to resolve it. Since upgrading to Zurich and Platform Analytics on Friday, December 5, we...
We have users that are on a different domain. To login to our portal, they use this paramter,/login_with_sso.do?glide_sso_id=[sys_id] What they are asking is a direct link to one of catalog, on this parameter/esc?id=emp_taxonomy_topic&topic_id=[sys_i...
Hi All,I am new to developing. Am nearing completion of the Associate Application Developer Training (Free) All has gone really well until now. I am in the latter part of the "Flow Fundamentals" course (8hr 8 Mins)More precisely, I in the "Create a...
On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called? It is challenging finding information. What would you guys say is the answer to that question. Als...
