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Forum Posts

Customize AI Search Result Layout

Hello Community, I am trying to adjust how the search results for knowledge articles are displayed in AI Search. Below is how the knowledge articles are currently displayed in red.After digging around, it seems that the layouts are controlled by the ...

Current AI Search Layout.png ForrestFalk1_0-1675872079463.png

Resolved! Flow Designer

I'm using flow designer to trigger after my catalog item is submitted, my first action is getting the catalog variables from the form which is a MRVS set so it's an array of objects. Then I'm using the For Each flow logic so I can access the data pil...

ZachOnNow by Tera Guru
  • 1984 Views
  • 8 replies
  • 0 helpfuls

client script error

New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To disable this on a per-script basis, configure this form and add the "Isolate script" field. To dis...

Palmarp by Tera Contributor
  • 602 Views
  • 1 replies
  • 0 helpfuls

Resolved! Find Table Given Sys_Id

What are some excellent ways to search through ALL (or most) ServiceNow Tables for a know sys_id value? Such as this one: ae706e530a96001a00120cb31709c1d6 

G24 by Kilo Sage
  • 6436 Views
  • 7 replies
  • 3 helpfuls

updating work items with Azure Devops Boards spoke

I've seen a common problem going around with updating work items using the azure devops boards spoke in servicenow. the field seems to be expecting some kind of direct input making the use of data pills un-usable. The only solution I have seen to thi...

Community Alums by Community Alums  
  • 1681 Views
  • 3 replies
  • 0 helpfuls

Workspace Donut not responding

Hi,In our CSM workspace we have several 'donuts' showing tickets assigned to servicedesk. One of these donuts shows the number of incidents currently in progress. In UI Builder, when the configuration is set to Group By = Priority, the donut shows th...

Variables Not Visible on Service Portal Record Form

Hi,I created a Record Producer and mapped it to a custom table. I also created a new view named "Service Portal" and added a Variable Editor. On the platform view, all variables are visible (as shown in the screenshot below).However, when I open the ...

mjeeshan_0-1763556306372.png mjeeshan_1-1763556370716.png mjeeshan_2-1763556514519.png
Community Alums by Community Alums  
  • 524 Views
  • 1 replies
  • 0 helpfuls

Resolved! Knowledge blocks disabled

Hi Team, I'm facing this issue wherein the Knowledge block field seems to be disabled/read only. I had recently installed Knowledge blocks. The issue seems to happen with only one of the knowledge bases.  Any idea what the issue could be?  

JohnnySnow_0-1719903883747.png
JohnnySnow by Kilo Sage
  • 1579 Views
  • 6 replies
  • 2 helpfuls