Hi,I have a requirement which is, Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with...
Using a scoped custom application to implement ServiceNow across incident and REQ/RITM is not best practice, correct? I'm looking at one here where they've used a custom application in Studio to implement incident, sc_request, assessments, the ESC, a...
Hi All,We recently enabled the "AI Search" on the service portal level and when we search catalogs, knowledge articles , Records producers and Order guides with the keywords, Catalog item records are being opened in their form view, not the portal vi...
Hi all! Does anybody know of a method to convert a given date/time in a string format with its corresponding time zone code on a scoped app. for example:Date/Time: 04/30/2026 12:00:00Time zone code: AKST I know there are methods to use the iana name ...
Hey all, I'm having an issue with a Multi Row Variable Sets (MRVS) and the Auto-Populate function. I have an MRVS that captures the Device Name and the Assigned To of that device. The Device Name variable is a Reference to the Computer [cmdb_ci_comp...
I have a requirement to only allow people to view into a knowledge base that have a specific role, in a specific group, in a certain company and have a specific service level. The role, group, and company are fields on the user criteria form that I h...
Hi, One of the developers made changes to a catalog item and there are 2 manually created update sets and 8 update sets that catalog builder created. Can they just export the latest manually created update set and the latest catalog builder created u...
Hi All, I created my catalog item but i am wondering what Estimated Time to Deliver field is used for? does it have sth to do with SLAs?
How can I specify which view a declarative action that opens a form for editing opens? Background: In HA workspace, there is a button on lists that says 'Edit (x)'. When you select records from the list and then click it, you can edit those records ...
Hello SN community.I am looking for validation. When assigning the GRC Business User role. Most of the documentation states to add users to the GRC Business User group. Would it be better to assign the role directly to various ITIL type groups that w...
I'm having an issue where when I try to update a story in ServiceNow that is already linked to a story in ADO, it will update in SN, but not ADO. Checking the logs, I see this error. The integration is connected and is able to still receive updates. ...
Hi everyone,I am currently developing a custom UI component using the ServiceNow CLI (snc ui-component deploy) on my PDI. Everything compiles and deploys correctly (the terminal returns "Finished deploying!"), and the component itself renders perfect...
Hi Team,I want to remove/Hide the below highlighted green colur text in My Task widgets in Employee center. Where i need to go to hide those.Highlighted Green colur text i want to remove from both the places.Let me know how i can acheive this?Thanks ...
Hello all, I am unable to reorder the steps in my custom action in flow designer. I see it is very easy to do in flows and subflows, but I don't have the option to 'move' a step up or down in the action like I can with flows and subflows. I'm taking ...
I have a requirement to make the 'details' comment box on the KB Feedback pop up, mandatory if the reason of 'Other' is selected. See last image. I have tried other community suggestions such as creating a UI Policy on the kb_feedback table setting t...
