Out-of-the-box Service Portal Analyitics

Ariel Aharon
Giga Guru

‎09-08-2024 01:37 AM

Hello,

 

Is there any OOTB analytics tool that measures for example clicks on widgets on the Service Portal (CSM to be more exact)?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-08-2024 01:39 AM

Hi @Ariel Aharon 

 

https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/build/service-portal/concept/...

 

https://www.servicenow.com/community/employee-center-forum/service-portal-analytics/m-p/2838047

 

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Community Alums
Not applicable

‎09-08-2024 03:08 AM - edited ‎09-08-2024 10:52 AM

Hi @Ariel Aharon 

Basically , we have something called User Experience Analytics 

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/build/service-portal/re...

We can also, create custom events . Please find the below link:

https://docs.servicenow.com/bundle/washingtondc-api-reference/page/app-store/dev_portal/API_referenc...

 

Also, if its related to particular widgets , then a custom event is required to be created , as present in the above  link.

 

Please let me know , if it is helpful.

 

 

 

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