Outbound email integration

[Brijmohan]

I have enabled inbound email integration for Microsoft graph type email account through flow designer where I am creating and updating the record. Now I need to enable outbound email integration.

Can someone refer any docs that available for outbound email integration or give me overview how we can enable it? Is there any way to do it via flow designer?

Thanks in advanced!

Regards,

Brijmohan

[Harish Bainsla]

1. Configure Outbound Email:

• Navigate to "System Properties" > "Outbound Email" in ServiceNow.
• Set up the SMTP server details for sending outbound emails. You'll need to provide the SMTP server hostname, port, authentication credentials, and other settings.

2. Configure Email Notifications:

• You can configure email notifications to be sent when specific events occur in the system (e.g., record updates, approvals, etc.).
• Create or modify notification records under "System Notification" to define the content and recipients of the emails.

3. Use Email Scripts:

• ServiceNow allows you to use scripts to send emails programmatically.
• You can use the "GlideEmailOutbound" API in your scripts to send emails. This is particularly useful if you need to send emails based on complex business logic.

4. Flow Designer Integration:

• ServiceNow's Flow Designer allows you to create and automate workflows, including sending outbound emails.
• You can use the "Send Email" action in Flow Designer to include email sending as part of your workflow. This allows you to send emails in response to specific conditions or events within the workflow.

Resources:

• ServiceNow Documentation: "Configure outbound email" - This documentation provides step-by-step instructions for setting up outbound email integration. Link to ServiceNow Documentation

• ServiceNow Documentation: "Sending Email Notifications" - This documentation explains how to configure email notifications and templates. Link to ServiceNow Documentation

• ServiceNow Community and Support: The ServiceNow community forums and support resources can be helpful if you encounter specific issues or have questions related to outbound email integration

[Brijmohan]

Hi @Harish Bainsla, Thanks for your detailed response. I have used BR and rest message for outbound integration but this article will helpful for setup the integration.