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outlook actionable Message

divya pandey1
Tera Contributor

I need to configure the outlook actionable message from my PDI to Outlook account and i need to customize the body message of request/RITM/change Approvals.

I would request if anyone can help on this?

1 ACCEPTED SOLUTION

Hi @divya pandey1 

For that, you'll need Outlook servers. Do you have the name and details handy? If yes, you can replace the Gmail settings with Outlook. However, based on experience, it doesn’t make much of a difference since both Outlook and Gmail are just interfaces for email. So, for testing purposes, you can use Gmail and proceed.

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Dr. Atul G. - Learn N Grow Together
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17 REPLIES 17

I am testing for myself from my PDI to my personal outlook account and email shows sent in email logs but not received in my outlook account.

@divya pandey1 

email sending and receiving won't work in PDIs

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

divya pandey1
Tera Contributor

can anyone suggest how to send approval request through Outlook actionable message from PDI to Outlook? 
I have configured the process through which we can send a mail to outlook. How to set adaptive card content  in mail.