Outlook Integration into Advanced Work Assignment

[irrina498]

Hi,

does annybody know how to integrate Outlook Calendar of the agent into AWA to track his/her availability?

BR

Ira

[Community Alums]

Hi @irrina498 ,

Please refer to the doc :https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/notification/re...

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...