How to integrate Copilot with ServiceNow, so that end user can access ServiceNow Stuff in MS. Teams

[Anuj30]

How to integrate Copilot with ServiceNow, so that end user can access ServiceNow Stuff in MS. Teams

user can see their incident change status in teams. they can search available KB articles in teams.

please note all end user do not have Copilot License.

but they want to access Servicenow Stuff in Teams through an agent?

[Bhimashankar H]

Hi @Anuj30 ,

To allow access the servicenow data such as incident or knowledge articles, you may think of integrating teams with servicenow's virtual agent, instead of relying solely on copilot.  I have given here integrating teams with VA also provided the reference for integration with copilot.

Integrating teams and virtual agent.

Embeds a ServiceNow agent bot in Microsoft Teams, allowing all users (with appropriate access) to:

• View and track incidents, requests, changes & Search the ServiceNow knowledge base 

• Interact for catalog requests and case status.

Enable the ServiceNow Virtual Agent and Teams integration to allow end users to access ticket status, and search KB articles directly from Teams—without needing Copilot licenses. 

Please go throw the below references for more clear idea.

Integrating VA with teams ,

Steps to integrate Servicenow with Teams ,

Configure VA for teams ,

Below are for the Copilot with Now Assist.

Microsoft Copilot integration with Now Assist ,

Solved - Integrate Co-pilot with Snow - Community  ,

Copilot integration with ServiceNow & Nowassist - Community 

Thanks,
Bhimashankar H

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[Bhimashankar H]

Hi @Anuj30 ,

Can you mark my answer as correct, helpful if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Future readers with similar kind of question will easily find out. Thanks in advance!

Regards,
Bhimashankar H