Hi, everybody
We are in a practice environment, I need to comply with the following story
Set Announcements for when P1 priority Incidents are created, should disappear only when the ticket is Resolved. The announcement should include:
*Ticket number
*Description
*Should link directly to the INC Form for the ticket.
But I'm struggling with:
-It creates a new announcement when insert and update. But when the p1 is updated for any reason, it creates another announcement. But need it, in case a regular case upgrade to P1.
-how to code that the announcement goes away once the incident is resolved.
-how to code the redirect to the ticket's INC form.
I had managed the following using a BS:
I got the following:
Business rule
Details
When to run, tab
After
Insert, Update
Filter condition
Priority | is | 1 - Critical
Actions, tab
none
Advance, tab
(function executeRule(current, previous /*null when async*/ ) {
createAnnouncement();
function createAnnouncement() {
//Current group name
var currentGroup = '';
if (current.assignment_group) {
var assigmentGroup = new GlideRecord('sys_user_group');
if (assigmentGroup.get(current.assignment_group.sys_id)) {
currentGroup = assigmentGroup.name;
}
}
var gr = new GlideRecord('announcement');
gr.initialize();
gr.name = 'Priority 1 Incident open'; //New one in the announcement table
gr.title = 'On Going Priority 1 - ' + currentGroup + ' is working to resolve it ASAP -'; //Announcement title, showing on SP
gr.summary = 'We are currently facing issues with ' + current.short_description + '. The Incident ' + current.number + ', has been create as Priority 1.'; //Announcement summary, showing on SP
gr.setDisplayValue('display_style', 'Urgent'); //Set Display style by field value
gr.click_target = 'urlNew';
gr.details_url = '/sp?id=kb_article&sys_id=' + current.sys_id;
gr.details_link_text = 'More Info';
var success = gr.insert();
if (success) {
createPortalEntry(gr.sys_id);
}
}
function createPortalEntry(announceID) {
var gr1 = new GlideRecord('m2m_announcement_portal');
gr1.initialize();
gr1.announcement = announceID;
gr1.sp_portal = '81b75d3147032100ba13a5554ee4902b'; //Service Portal Sys id
gr1.insert();
}
})(current, previous);
I'll appreciate any light that you can trough into my practice. thank you
