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09-03-2024 12:35 PM
I have a large catalog item which contains a lot of variables.
When using the Create Catalog Task action, the issue is that when I move all the variables from the available column over to the selected column many do not move.
Weirdly, I see all variables at the RITM level but only half of them move over to the SCTASK.
I tried increasing the task_variables max length but it did not resolve the issue.
Solved! Go to Solution.
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09-05-2024 07:33 AM
I was able to fix this issue:
- I had to increase the Max Length of the Slush Bucket Action Inputs from 12,000 to 20,000. This allowed the additional catalog item variables to be selected successfully.
- These can be accessed via the Action Inputs table (sys_hub_action_input).
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09-03-2024 08:15 PM
Hi @MBarrott
As per the below support case, this problem has been addressed in the latest versions. If you are still facing this issue, I will suggest you to raise a support case.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1167695
Thanks and Regards
Amit Verma
Please mark this response as correct and helpful if it assisted you with your question.
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09-05-2024 07:33 AM
I was able to fix this issue:
- I had to increase the Max Length of the Slush Bucket Action Inputs from 12,000 to 20,000. This allowed the additional catalog item variables to be selected successfully.
- These can be accessed via the Action Inputs table (sys_hub_action_input).