P1 notifications

[shill]

I have a unique issue concerning P1 priority notifications.
We have an outsource group providing support for various applications and they wish to be alerted when one of their groups is assigned a P1 incident.
I created the notification using the new Berlin functionality, but have run into something I am not quite sure how to handle.
Currently, I have conditions on the notification record of:
Priority changes to P1
and
Assignment group ends with xxxxxx (all of these groups end with the same name).
This runs on updated and inserted.

This works great if an incident is upgraded to a P1 while the outsourced group is the assignment group, but if it is upgraded before one of their groups is assigned, then no email is sent.

Any ideas on how I would go about capturing that condition?

[#2]

Hi,

I believe the following conditions will achieve what you are asking.

Priority changes to P1
Assignment group ends with xxxxxx
or --------------------------------------------------------------------
Priority = P1
Assignment group changes
Assignment group ends with xxxxxx

See attached screenhot.

Regards

[shill]

Not sure why I didn't think of that 🙂