PA Dashboard -Incident count and percentage

[MohammedYaseen]

Hi Everyone

I want to create Dashboard to display below information. View should be similar. Is it possible with PA?

Total Incidents created for the month	Incidents Met SLA (Count)	Incidents Met SLA(%)	Comments
101	101	100%	All incidents met SLA

@AndersBGS 

Thanks 

Yaseen

[AndersBGS · Accepted solution]

Hi @MohammedYaseen ,

Thanks for reaching out to me 🙂

Yes, all is possible.

1. for the total incidents created for a month, you just need to create a monthly PA job collection incidents created last month. In best practice, I would include incidents resolved last month and incidents not in resolved or closed state. 

2. for incidents met SLA, you create a monthly PA job filtering incident_sla table, where sla is not breached.

3. for incident met SLA percentage, you create a count indicator and count all sla (both breach and not breach) and then utilize the count for number two to create the percentage in a formula indicator.

In relation to comments, this you can enable on the widget, so that you can make comments on monthly basis on all the metrics.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[MohammedYaseen]

Hi @AndersBGS 

One more requirement

Is it possible show monthwise also as below

S.No	SLA Definition	Description	Target	SLA Achieved % Jan	SLA Achieved % Feb	SLA Achieved % Mar

[MohammedYaseen]

Thanks alot @AndersBGS .This is very helpful