Good Day.
We migrated our old dashboard system to the new Platform Analytics System via the Migration Center. Since the migration, some of the older interactive filters don't work as expected.
On the Dashboard we had a Simple List on the Case (sn_customerservice_case) Table with a default filter (not a fixed filter) to only show all Cases that are active and assigned dynamically to me, with the following filter:
Now we had an interactive filter called "Assigned to," which was able to overwrite the "Assigned to is dynamic Me" filter from the "Simple list" to show the cases assigned to the selected user.
In the new PAR Dashboard Widget Filter system, it's different; the filter doesn't overwrite the filter of the simple list and adds the filter, and so the simple list has the following filter: "Active is True" and "Assigned to is dynamic Me" and "Assigned to is selected user," so it wouldn't work because it should be "Assigned to is dynamic Me" or "Assigned to is selected user", or it should remove the "Assigned to is dynamic Me" filter.
When I remove the "Assigned to" filter on the simple list, the PAR Dashboard Widget Filter is working as expected. But the problem is when the filter is removed, the list is showing all cases on load, and that's not what we want.
Trying to set a default value on the PAR Dashboard Widget Filter also didn't work because it only accepts date ranges as default values.
Therefore, the question is, how can I make the simple list work so that it loads all cases assigned dynamically to me, and when I select a user in the PAR Dashboard Widget Filter, it shows cases assigned to the selected user?
Thanks for reading my question, and I appreciate your responses.
Regards
