Parent incident should not be resolved when child incident is in open state

[Tulasiram1]

Parent incident should not be resolved when child incident is in open state

[Roshan Tiwari]

Hi,

You can create after update Business rule and you can write your condition there if child incidents are open then you can use setAbortAction(true) to abort the parent incident action when state changes to Resolved.

[Prince Arora]

@Tulasiram1 

You can write a before update business rule and use the below script there

var gr = new GlideRecord('incident');

  gr.addQuery('active',true);

  gr.addQuery('parent',current.sys_id);

  gr.query();

  if(gr.next())

  {

 current.setAbortAction(true);
 gs.addInfoMessage("Please close all the child incidents first and try again!!");

  }

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Tulasiram1]

Hello prince,

Before update also not working. I resolved parent ticket when child incident is in in progress. Parent ticket should not be resolved when child ticket is in inprogress

[Sonam_Tiwari]

Then add an additional check - 

 gr.addQuery('state', 'IN', '1,2,3');

remove unnecessary states that you don't need from above.

In Progress should be 2